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Business Hours: 11:00–19:00 (JST)

Frequently Asked Questions
The course menus
Highlight Spots
Entertainment
A list of frequently asked questions
Do I need a reservation? If so, when should I make one?
Yes, a reservation is needed. For Private Boat Charter, you need to make it no later than 7 days (a week) before the departure. For Scheduled Cruise in sharing the boat, please make it by the day before the departure.
* You may not be able to secure a seat if you try to make a reservation on the day before the departure. Early reservation would be recommended.
Can I join just by myself?
For Scheduled Cruise, we will accept the reservation for minimum 2 persons.
Is there any possibility to cancel the operation?
In case that a typhoon would hit the Kanto region, we will make an announcement of the cancellation by the day before the departure.
If I need to cancel the reservation, how much would the cancellation fee be?
The below cancellation fee will be charged if the reservation is cancelled.
• Within 1 month before the departure…20%
• Within 2 weeks before the departure…30%
• Within a week before the departure…50%
• Day of the departure………………… 100%
(In case of partial cancellation of one or more members, 100% will be charged based on the original number of participants)
Where is the boarding point?
The scheduled cruise boat departs from Harumi Asashio Small Craft Pier. As for a private charter boat, you can choose other boarding/disembarking point. Please consult with our staff when making the reservation.
Boarding Site
How can I reach the boarding point in Harumi?
You can reach there by a 5-minute walk from Kachidoki Station of Oedo line.
Boarding Site
Can I bring food onboard?
You are not allowed to bring food/drinks from outside.
Can I disembark in the middle of cruising?
You are not allowed to leave the boat during the 150-minute cruise. We appreciate your understanding.
Is there any entertainment show?
For a private boat charter: We can arrange the Geisha girls or Traditional Japanese performing artists as optional service with additional fee.
For a scheduled cruise: You may enjoy the Japanese traditional performance or impersonator’s entertainment show on an irregular base. Please confirm the detailed schedule shown on our website.
Do you have English (Bilingual) –speaking staff?
We have a crew who can understand English and French as well. Please let us know when making the reservation if needed.
Can I ask you to arrange the vegetarian meal? How about Halal?
We can prepare the vegetarian meal. Please let us know the number of vegetarians when making the reservation. We are sorry but we cannot prepare Halal.
Can I bring my big-sized belongings such as suitcase?
We don’t have any cloakroom in the boarding point or onboard, however you may bring a small-sized suitcase.
Can I smoke during the cruise?
You are not allowed to smoke inboard, however there is a smoking section outboard.
Can I be insured?
Yes, you can. We took out ship insurance.


ABOUT US OUR SERVICE ADVANTAGE BOARDING SITE FAQ RESERVATION
Message from HARUMIYA
System
Cruise Routes and Highlight Spots
The course menus of Harumiya
Entertainment Service
What is the advantage
Boarding Site FAQ Reservation